Joann Reviews

Based on 5 customer reviews from our shopper community, Joann’s overall rating is 4.80 out of 5 stars and 100% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. No customer consider Joann overall a good value option, based on a rating of 2.0 from 1 vote. The most common issues with Joann are around Shipping & Delivery, Return Policy, Customer Service and Price & Quality based on a rating of 2.0, 1.0, 2.0 and 2.0.

4.8

5 Reviews

Overall Rating

5 Stars

4

4 Stars

1

3 Stars

0

2 Stars

0

1 Star

0

Good Value

2.0

Price & Quality

2.0

Shipping & Delivery

2.0

Customer Service

2.0

Return Policy

1.0

All Reviews (5)
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angrycat345
January 06, 2021
"Excellent experience"
Excellent experience. I ordered 8 skeins of yarn (4 different colors) on Saturday Jan. 2 2021. The delivery date was estimated for Thursday Jan 12 2021. I received my order today (Jan 6 2021). All of the yarn was perfect and all of the colors were correct.
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bigfrog350
November 17, 2020
"I love Shrewsbury MA JoAnn's!"
The JoAnn store in Shrewsbury, MA is completely refreshed and well stocked. They have every up to the minute sewing and craft trend, and their staff couldn't be friendlier or more helpful. The managers are thoroughly professional and first rate in every way. During the shut down, I was delighted to be able to buy a Janome sewing machine via their curbside pickup, which was an amazingly orderly and smooth process, though it was early in the pandemic and there was a long line of cars awaiting pickup orders. I ordered the machine online and picked it up at noon the next day. I am a 17- year frequent customer of this store and have enjoyed every single visit!
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RonWarren
October 22, 2020
"Customer service"
Some have really bad attitudes most of the time but Ty is always willing to help, she's pretty quick at the cutting table too
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LeviLarson
March 28, 2020
"Beautiful holiday wreath"
I ordered and received a beautiful kind of neutral holiday wreath. I love it! It looks exactly like the photo maybe better. Shop at my local Joann store frequently and always receive great customer service. Now I can say that their online service and product is excellent as well
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DeannSanchez
March 16, 2020
"Sofa Pillows"
I sewed 4 pillow covers for my daughter's new sofa with Joann's Nile Quilted Velvet fabric and filled them with Joann's 20" pillows. I am very pleased they turned out beautifully and soft.
Questions & Answers
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Ok this is so wrong in ordered 3 scribble fabric paints on july 15th 2018 and its not hear yet when i order these there was plenty left of them

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Whats taking so darn long on my order online for 3 scribble fabric paints i had the correct om my card i put the order in on july 15 th 2018

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Why they won't fill orders for fabric. why when i order it they say they don't have the fabric. well, we do have the fabric... but not a continuous cut. we're out of the fabric but we'll get some in soon, and no, we can't hold your order and fill it when fabric is available. why the customer service is so rude and incompetent.

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Connie.Rhodes
May 20, 2020

“Depending on which Joann store take your order. The reps are so untrained and very incapable of handling a simple online order at the Menomonee Falls Wisconsin location. They will cancel your order without your knowledge and when u call, they will tell u it will be ready by the close of business. It's, not ready than and when u call back they will say, it will be ready the next day. In all reality they messed up on purpose. ONLY IN MENOMONEE FALLS WI have I always experienced this type of treatment”

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Can i use a coupon if i order fabric from the in store fabric samples?

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Oh my i just placed for a terriaurm kit god i have had a hard time trying to order one i sure hope i get it

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